Terms

Please read these Terms carefully before placing an order. They set out the basis on which you may use bigcityink.com and purchase goods from us.

Scope and definitions

These Terms of Sale and Use (the “Terms”) govern your use of bigcityink.com (the “Site”) and every contract for the sale of goods concluded through the Site (a “Contract”).

In these Terms, “we”, “us” and “our” mean the seller identified in clause 2; “you” means the person using the Site or placing an order; “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession; and “Personalized Goods” means goods made to your specifications or clearly personalized, including every item bearing text or initials submitted by you.

Our Shipping Policy and Returns and Legal Guarantee Policy form part of these Terms. Our Privacy Notice explains how we process personal data.

Nothing in these Terms excludes or limits any right that you have as a Consumer under the mandatory law applicable to you (your “Statutory Rights”).

Seller and contact

The seller’s legal name, registration details and address appear here. If they do not, email hello@bigcityink.com.

You may contact us by email at hello@bigcityink.com.

Products and prices

The main characteristics of each product, including its material, dimensions, care instructions, country of origin and product safety information, are set out on the relevant product page and in your order summary.

Product images and on-screen previews are representations intended to assist your choice. Because each item is printed to order on textile, colors may differ from those displayed on your screen, and the position and scale of the print may vary slightly from the preview. Garment measurements are stated in the size chart for each product, subject to the tolerance stated there, and you are responsible for selecting your size by reference to it. Variations of this kind are inherent in the product and do not in themselves constitute a lack of conformity with the Contract.

Prices are stated in the currency shown for your selected country and are final prices. The total price, including shipping charges, is shown before you place your order. For delivery within the European Union, no additional taxes or duties are payable. For delivery to other destinations, except the United States, you are the importer of the goods and are responsible for any import duties, taxes and clearance fees levied by the destination country; where such charges may apply, this is stated before you place your order.

If a price is shown in error, we will notify you before your order is produced. You may then confirm the order at the correct price or cancel it and receive a full refund.

Personalization and content you submit

Every order must include your own text, initials or other available personalization. Unpersonalized goods are not offered for sale.

Before payment, you are responsible for checking the spelling, content and layout of your personalization, your product selection and the preview. We reproduce the personalization exactly as confirmed by you, including its spelling, capitalization, spacing and characters. An item that reproduces the personalization as confirmed by you is not faulty on that ground, and we are not obliged to replace or refund it for that reason. We remain responsible for our own errors and for the conformity of the goods with the Contract.

By submitting material, you confirm that you hold the rights necessary for its use and that it is not unlawful and does not infringe the rights of any other person. If, before production, we reasonably determine that personalization does not meet these requirements, we may decline it and cancel the order with a full refund. An automated filter may decline certain text, in which case you may submit alternative text.

You grant us, and the service providers who fulfill your order, a non-exclusive, royalty-free permission to reproduce and process the material you submit solely to the extent necessary to produce, deliver and support that order. No ownership is transferred, and we will not use your material in advertising without your separate consent.

Placing an order and formation of the Contract

To place an order, you select a product, color and size, enter your personalization (your initials or your own text), confirm that you have checked it, and proceed to checkout, where you provide your delivery and payment details.

Before submitting your order, you may review the order summary and identify and correct any input errors by returning to the previous steps. Your order is submitted when you press the payment button, which indicates that the order entails an obligation to pay.

Your order constitutes an offer to purchase the goods. The Contract is concluded when we send you an email confirming the order (the “Order Confirmation”).

If we are unable to accept or fulfill all or part of an order, we will inform you without undue delay and refund the amount paid for the part not fulfilled.

Contract language and records

The Contract is concluded in English.

The Order Confirmation sets out the details of your order and these Terms as applicable on the date of your order, and is provided on a durable medium. We recommend that you retain it.

We store a record of each Contract. You may request a copy at any time by contacting us.

Payment

Payment of the total price is due when you place your order. The available payment methods are shown at checkout. We do not charge any fee for the use of a particular payment method.

We keep records of each order, including the product, size, color and personalization you confirmed, the preview displayed to you, the date and time at which you confirmed your personalization and accepted the policy for personalized orders, our correspondence with you and delivery tracking information. We may provide these records to your payment provider in the event of a payment dispute.

If you are dissatisfied with an order, please contact us first so that we can resolve the matter. This does not affect any right you have under applicable law or the rules of your payment provider. Where a payment is reversed without valid grounds for goods supplied in accordance with the Contract, the amount remains payable.

Delivery and passing of risk

Delivery is governed by our Shipping Policy.

Risk of loss of, or damage to, the goods passes to you when you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

Personalized Goods and cancellation

All goods sold through the Site are Personalized Goods. To the extent permitted by applicable law, they are excluded from cancellation, return and exchange for change of mind. In particular, for Consumers in the European Union, the right of withdrawal does not apply pursuant to Article 16(c) of Directive 2011/83/EU; for Consumers in the United Kingdom, the right to cancel does not apply pursuant to regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This exclusion does not affect your Statutory Rights where goods are faulty, do not match their description, are incorrectly supplied or are not delivered. The full policy is set out in our Returns and Legal Guarantee Policy.

Legal guarantee of conformity

We are liable for any lack of conformity of the goods in accordance with applicable law. Consumers in the European Union benefit from a legal guarantee of conformity of at least two years from delivery; national law may provide for a longer period.

We do not offer a commercial guarantee in addition to the legal guarantee. The remedies available and how to make a claim are set out in our Returns and Legal Guarantee Policy.

Intellectual property

Our designs, music, text and other content on the Site are protected by intellectual property rights owned by us or our licensors. Third-party materials remain subject to their respective rights and licenses, identified in Credits.

You may share links to the Site. Any other reproduction, distribution or adaptation of content from the Site requires our prior permission, unless permitted by the applicable license or by law.

The Atlas

The Atlas presents public records and other information from external sources. Those sources differ in coverage, period, update frequency and accuracy. Reports, modeled estimates and generated three-dimensional details are not verified observations of any location. The Atlas does not rank neighborhoods or recommend where to live. Before relying on any record for an important decision, consult the original source.

Transit estimates, weather, air quality readings and public live streams may be delayed or unavailable. For urgent local conditions, follow the relevant official services. In an emergency in New York, call 911.

Third-party services

The Atlas uses YouTube API Services to find and play public live streams. By using these features, you agree to be bound by the YouTube Terms of Service. Street imagery from Mapillary is subject to the Mapillary Terms. External content and datasets remain subject to their own terms and licenses. Our Privacy Notice describes the requests made to these services.

Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for lack of conformity of goods, or for any other liability that cannot be excluded or limited under applicable law.

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

Our products are supplied for domestic and private use only. To the extent permitted by applicable law, we are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

The Atlas and other informational content on the Site are provided free of charge for general information. To the extent permitted by applicable law, we are not liable for loss arising from reliance on third-party data presented there. This clause does not limit our obligations as the seller of goods.

We are not responsible for delay or failure in performance caused by events outside our reasonable control, including carrier or postal disruption, customs procedures, extreme weather, natural disasters, epidemics, industrial action, war or governmental measures. In such cases we will inform you as soon as reasonably possible and take reasonable steps to minimize the delay. Where the delay is substantial, you may cancel the order and receive a full refund for any goods not yet delivered.

Governing law and jurisdiction

These Terms and each Contract are governed by the law of the Republic of Lithuania. If you are a Consumer, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you have your habitual residence.

If you are a Consumer, you may bring proceedings in the courts of the country in which you are domiciled or in the courts of the Republic of Lithuania, and any proceedings against you may be brought only in the courts of your country of domicile, unless applicable law provides otherwise.

Complaints and dispute resolution

Please first submit any complaint to hello@bigcityink.com. We will provide a reasoned written response within 14 calendar days of receipt, unless another mandatory period applies.

If we do not resolve your complaint, you may, where competent, apply to the State Consumer Rights Protection Authority of the Republic of Lithuania (VVTAT), A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, vvtat.lrv.lt, including through vtis.lt. Other out-of-court and judicial remedies available to you under applicable law remain unaffected. The European Union’s Online Dispute Resolution platform was discontinued on July 20, 2025.

Changes and severability

The version of these Terms in force when you place your order applies to that Contract. We may amend these Terms for future orders and will indicate the date of the latest revision.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.