Help
Contact
Last updated October 26, 2026
One address for everything: orders, products, press and collaborations.
About an order
- Write from the email address you used at checkout, and include your order number.
- To change or cancel an order, write as soon as possible: production usually starts within an hour.
- If an item arrived damaged or wrong, add clear photos of the problem and of the garment label, and please write before sending anything back.
Many answers are already in the FAQ, the Size guide and Shipping.
Press and collaborations
Write to hello@bigcityink.com with “Press” or “Collaboration” in the subject.
Your data
For access, correction or deletion of your personal data, see Privacy.
Seller
Big City Ink · hello@bigcityink.com